At what time can I check into my room?
Check in time: 3:00 PM, check out time: 11:00am. If you happen to arrive earlier and your room is ready you can check in. If we are still preparing, you can leave your luggage, change and go to the beach or explore the town.
What are front desk hours?
The front desk is open most days 8:00am – 4:00pm. You will have advised us of your arrival time, so there will be someone there to meet you. Call the main numbers if you have a problem 52-998-159-8890 or USA 1-347-298-1188. If you are travelling with our airport transfer service they will call ahead for you as well.
I’m leaving early, can I check out the night before I leave?
Please settle the bill the night before then you can just leave your keys behind.
What is the maximum number of people per room?
Each room can accommodate up to 4 people:
- Kiwi – 1 king size bed and a sofa bed
- Mango – 1 king size bed that can split into 2 singles
- Papaya – 2 double
- Pina – 1 king size bed and a sofa bed
- Sandia – 1 king size bed and a sofa bed
What is the difference between the upstairs and downstairs rooms?
The four upstairs rooms have partial ocean views with wonderful breezes. The downstairs room has a garden view.
Do all your rooms have ensuite bathrooms with hot water?
Yes! All our rooms have a private bathrooms with hot and cold water.
Do you offer drinking water in the rooms? Can I drink the tap water?
It is not recommended to drink the water from the faucet. We have free unlimited purified drinking water in the rooms.
Is there a safe in my room?
If you are staying in Kiwi or Pina room, you have a safe in the room.
Are children welcome?
Can I bring my pets?
Sorry, pets cannot be accommodated at Casa Caribe.