ABOUT THE ROOMS
At what time can I check into my room?
Check in time: 3:00 PM, check out time: 11:00am. If you happen to arrive earlier and your room is ready you can check in. If we are still preparing, you can leave your luggage, change and go to the beach or explore the town.
What are front desk hours?
The front desk is inside the The Kitchen Shop which is open most days 8:00am - 4:00pm. You will have advised us of your arrival time, so there will be someone there to meet you. Call the main numbers if you have a problem 52-998-159-8890 or USA 1-512-410-8146. If you are travelling with our airport transfer service they will call ahead for you as well.
I'm leaving early, can I check out the night before I leave?
Please settle the bill the night before then you can just leave your keys behind.
What is the maximum number of people per room?
Four of our rooms have king size beds which can accommodate 2 adults and a child. One of our rooms has 2 double beds which can accommodate 4 adults.
What is the difference with the upstairs and downstairs rooms?
The four upstairs rooms have full ocean views with wonderful breezes and fans. The downstairs room has an ocean view from the lower level and air conditioning.
Do all your rooms have en suite bathrooms with hot water?
Yes! All our rooms have a private bathrooms with hot and cold water.
Do you offer drinking water in the rooms? Can I drink the tap water?
It is not recommended to drink the water from the faucet. We have free unlimited purified drinking water in the rooms. If you have your doubts about the level of purification, we offer you our tequila.
Is there a safe in my room?
Are children welcome?
Can I bring my pets?
Sorry, pets cannot be accommodated at Casa Caribe.
DEPOSITS AND CANCELLATIONS
Do you require deposits to reserve a room?
50% deposit is required to secure your booking and the balance can be paid on arrival. All deposits must be paid through Paypal to firstname.lastname@example.org or deposited to our Mexican or Australian bank accounts.
CANCELLATIONS AND REFUNDS
Can I get a refund if I have to cancel?
You will get a full deposit refund if you cancel 60 days prior to arrival. If you call us with less than 60 days notice, we will refund your deposit only if we are able to re-rent the room for the time you reserved. For reservations during the Christmas Holiday weeks, no refunds will be given unless we are able to re-rent the room for the time you reserved.
Is there a special rate for single occupancy?
The room rate is the same for single or double occupancy. From 3 to 4 people per room, there is an extra charge per night ($15 USD per person per night).
How do we pay the balance and what is the best way to carry money?
We are rather partial to cash. We will accept Mexican pesos and US and Canadian Dollars. If you are paying in Mexican Pesos, we will give the best exchange rate for that day. Most people find it easier to use ATM cards rather than travel with large amounts of cash. ATM machines are close by and usually air-conditioned.
Where can I exchange currency?
The best rate is found using your ATM card. There is a Currency Exchange booth on the Town Square where you can exchange USD, Euros, Pounds and other currencies for Mexican Pesos. It is best to shop in pesos but most shops will accept USD/CAD. You should be aware of the exchange rate they are giving you.
What amenities does Casa Caribe offer?
We do not advertise ourselves as a hotel but we do like to provide accessories to make your stay fun - drinking water, beach chairs, beach umbrellas, dominoes, etc. For a list of room amenities, go to the Rooms page.
Do you have parking available and how much does it cost?
There is plentiful street parking in front of Casa Caribe. It gets a little less so on weekends but parking can always be found close by.
Do you have WIFI internet?
We have free WiFi throughout the hotel.
Do you offer meals?
Only breakfast...so far!
Do you provide iron and ironing boards?
Yes, should you need an iron and iron board, please contact our office staff. If you feel the need to iron on your vacation we will be happy to supply additional items for you.
Do you have laundry service?
There is a laundry service available close by but we can also do standard laundry folded for 50p a kilo
DIRECTIONS, LOCATION & SURROUNDINGS
Where is the Casa Caribe located?
We are located in the heart of Puerto Morelos opposite the beach and three blocks north of the town square. Click here to print a PDF map showing our location and address
How do we get there from the airport?
We can arrange a private transfer for you at a very reasonable rate. Please click here for rates and booking information. ADS tours also offers quick shopping tours to the colonia.
What is your phone number should someone wish to get in touch with me?
Well if you must : our USA number is 512 4108146 and local cell is 52 998 1598890 we will advise when our new land line is ever activated!
What is the weather like?
Puerto Morelos is tropical all year round but tends to be fresher in December to March and May - September is our hottest period. Check out accuweather.com for current conditions in Puerto Morelos and Cancun, or consult this link on The Weather Underground, which shows historical monthly temperature, rainfall and sunshine averages for the area. We do not actually worry about the weather, it is just what it is when you wake up.
Can you arrange tours?
We can send you off on all sorts of adventures - and offer various tours of local interest. See our Transfers, Tours and Adventures information.
We are driving to Puerto Morelos from the Mayan Riviera . What is the best way to get to the Casa? We are renting a car at Cancun airport, how do we reach the Hotel?
Click here for directions or a downloadable, printable map with directions.
How far is Casa Caribe from local Riviera Maya attractions?
Distances from Puerto Morelos are in kilometers:
- The Little Mexican Cooking School: 0 km
- Jungle Spa: 4 km
- Cancun: 36 km
- Playa el Carmen: 32 km
- Rancho Baaxal: 10 km
- The Jungle Place: TBA
- Tulum: 95 km
- Coba: 137 km
- Isla Mujeres: 46 km
- Valladolid: 128 km
- Xcaret: 36 km
- Selvatica: 20 km
- Río Lagartos: 228 km
- Isla Holbox: TBA
- El Rey Polo Club: 11 km
- Palenque: 832 km
- Mexico City: 1829 km
- Cozumel: 53 km
- Paamul: 56 km
- Akumal: 69 km
- Merida: 289 km
- Xel-ha: 86 km
- Chichen Itza: 182km km
Why not? if you come here and for some reason it is not what you wanted, we can sit down, have a drink and work out how to make it work for you, It's all about you being happy.
Have another question? Please contact us!